Terms of Service

1. Who we are

Framewave (“Framewave”, “we”, “us”) is a web application for creating and exporting motion graphics, operated by an individual proprietor trading as “Framewave”, based in Australia. You can reach us at cunners123@gmail.com.

2. The service

Framewave provides a library of motion-graphic templates, an editor, AI-assisted generation and editing, and video export. Some features are free; others require a paid subscription as described on our pricing page. By using the service you agree to these terms. If you don’t agree, please don’t use the service.

3. Accounts

You can use the free tier without an account; paid plans and cloud features require one. You are responsible for keeping your credentials secure and for activity under your account. You must provide accurate information and be at least 13 years old (or the minimum age of digital consent in your country).

4. Plans, billing and cancellation

• Orders are processed by our merchant of record, Polar Software Inc. (“Polar”), who handle payment, applicable taxes (such as VAT or sales tax) and invoicing. Your payment relationship is with Polar; we never see your card details.
• Subscriptions renew automatically (monthly or annually, per your selection) until cancelled. You can cancel anytime from Manage billing in the app; cancellation takes effect at the end of the paid period, and you keep paid features until then.
• Plan limits (such as monthly AI generations) reset each calendar month and unused allowances do not roll over.
• If we change prices, we will give existing subscribers reasonable advance notice, and changes apply from your next renewal.
• Refunds are handled per our refund policy.

5. Acceptable use

You agree not to:

• use the service to create or distribute content that is unlawful, infringing, or intended to deceive (including impersonating real organisations or fabricating official records);
• abuse, probe or disrupt the service, attempt to bypass plan limits, metering, or the free-tier watermark, or resell access to the service;
• scrape or bulk-extract the template library, or use it to build a competing template library.

6. Your content and intellectual property

• Yours: you own the content you put into Framewave (text, images, brand assets) and the videos you export. You grant us a limited licence to store and process that content solely to operate the service (e.g. cloud sync, rendering your exports).
• Ours: the templates, editor and underlying software remain our property. We licence templates to you for use in the videos and graphics you create — including commercial use — but not for redistribution as templates.

7. AI features

AI generation and editing produce content automatically from your prompts. Outputs may be inaccurate or imperfect; review them before publishing. Each generation or AI edit consumes one credit from your plan’s monthly allowance, whether or not you keep the result.

8. Availability and changes

The service is provided “as is” and “as available”. We work to keep it reliable but do not guarantee uninterrupted availability. We may add, change or retire features; if we materially reduce what a paid plan includes, we will tell you in advance.

9. Liability

Nothing in these terms excludes liability that cannot be excluded under applicable law (including for fraud, or death or personal injury caused by negligence), and nothing affects your statutory rights as a consumer. Subject to that, our total liability arising out of the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits, lost revenue or lost data.

10. Termination

You can stop using the service or delete your account at any time. We may suspend or terminate accounts that materially breach these terms; where practical we will warn you first. On termination, your right to use paid features ends, and we may delete your stored content after a reasonable period.

11. Changes to these terms

We may update these terms from time to time. For material changes we will give notice in the app or by email; continuing to use the service after a change takes effect means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the State of New South Wales and the Commonwealth of Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State — except that if you are a consumer, you keep any protections and venue rights given by the mandatory laws of the country you live in. Nothing in these terms limits your rights under the Australian Consumer Law where it applies.

13. Contact

Questions about these terms: cunners123@gmail.com.