Refund Policy

We’d rather you found out Framewave isn’t for you before paying than argue about it afterwards, so there are two ways to try it without spending anything: a free tier with no time limit, and a 14-day free trial of the paid plans. Here’s how that works, and what happens if a charge still goes wrong.

Try it free, for as long as you like

The free plan never expires and needs no card. You get the whole template library, AI generations every month and real exports — enough to judge whether Framewave does what you need. The paid plans add volume and polish, not access.

Your 14-day free trial

Both paid plans start with a 14-day free trial. You get the full plan from the moment you start it, and nothing is charged until the trial ends. Cancel from Manage billing any time before then and you pay nothing — there is no charge to refund, and nothing to email us about.

This trial is the refund policy. It exists so the decision to pay is made after you’ve used the product properly, rather than before.

After the trial

When the trial ends the first charge is taken and the subscription renews until you cancel. Cancelling stops future charges and you keep paid features until the end of the period you’ve already paid for.

We don’t offer a blanket money-back guarantee on top of the free trial — 14 days of full access is the guarantee. But we aren’t looking to keep money we haven’t earned. Email hello@framewave.app and we’ll refund you if:

• you were charged in error, or charged after you thought you’d cancelled;
• a renewal caught you out and you haven’t really used the new period — tell us within 7 days and we’ll usually refund it;
• something is genuinely broken or not as described and we can’t put it right.

Refunds are issued by Polar (our merchant of record) to your original payment method, usually within 5–10 business days.

Annual plans

Annual subscriptions get the same 14-day trial before the first charge. After that we don’t pro-rate partially used years — cancel any time and the plan runs to the end of the paid year.

Your statutory rights

Nothing on this page limits rights you have under the consumer law of your country — for example UK and EU consumers’ rights around digital services that are faulty or not as described, and any cancellation right that applies to you. Where the law gives you more than this policy does, the law wins.

How to ask

Email hello@framewave.app from the address on your account with the word “refund” in the subject. Tell us roughly when you were charged and what went wrong; we’ll handle the rest with Polar. A real person reads these.